These terms apply when you engage Enquire Sprints to deliver a service. They're written in plain English on purpose — small business owners shouldn't need a lawyer to read a £199 contract.
1. What we agree.
When you confirm an engagement by email, you accept these terms. We agree to deliver the service you've ordered for the price quoted, within the timeframe agreed, with the deliverables described on the relevant service page.
2. Price & payment.
Prices are flat fees, listed on the pricing page. Payment is 50% on engagement and 50% on launch / delivery, via UK bank transfer or card. Invoices are issued by email. Late payments (more than 30 days overdue) accrue statutory interest under the UK Late Payment of Commercial Debts (Interest) Act 1998.
3. What you provide.
You agree to provide the content (text, photos, menu, branding) we need to do the work, in a reasonable timeframe. If content is delayed by more than 30 days, we reserve the right to invoice the remaining 50% and pause the project until content is supplied.
4. Revisions.
Two rounds of revisions are included as standard. Further revisions are billed at an hourly rate agreed in advance. We won't make a change we don't agree with without flagging it, and we won't invoice you for time we haven't quoted for.
5. Ownership.
On full payment, you own the work product entirely — the design files, the code, the copy, the assets. The domain is purchased in your name from the outset. Open-source code and licensed assets (e.g. fonts) retain their original licences.
6. Hosting & third-party services.
We deploy the website to Netlify on your account (or ours, transferred to you). You are responsible for any costs incurred above Netlify's free tier — though we will flag this well in advance if it's likely. Third-party services (booking platforms, payment processors, Google services) are governed by their own terms.
7. Confidentiality.
We won't share what you tell us about your business with anyone else. We may, with your consent, mention you as a client on our own site or in case studies. We'll ask first.
8. Cancellation.
You can cancel within 7 days of engagement for a full refund of the 50% deposit, provided work has not yet started. After work has started, the deposit is non-refundable; any work delivered is invoiced pro rata, and the remainder is refunded.
9. Liability.
We deliver work to professional standards and stand behind it. Our maximum liability for any claim is limited to the total fees paid by you to us for the relevant project. We are not liable for indirect or consequential loss (e.g. lost revenue from a third-party platform's downtime).
10. After-launch support.
30 days of bug-fix support is included from launch at no cost. After that, support is billed at the agreed hourly rate. There's no obligation to use us — you own the site and can engage anyone.
11. Governing law.
These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact.
Any question, ask: Enquiresprints@enquiresprints.com.